Kupu whakataki
Introduction
Ko tā Te Kōhanga Reo me Te Kōhanga Reo National Trust he whai kia poipoi i ngā hononga mahi pai, ā, kia urupare tōkeke atu, wawe atu anō hoki ki ngā āwangawanga me ngā amuamu.
Nō ngā whānau me ngā kaimahi te tika me te haepapa ki te whakapuaki i ō rātau āwangawanga mō te whakawhanaketanga me te oranga o ngā tamariki, otirā mō ngā whakahaere o Te Kōhanga Reo.
Ki te hia tuku amuamu, tēnā, whāia ngā tūāoma kei raro nei.
Te Kōhanga Reo and Te Kōhanga Reo National Trust aim to foster good, positive working relationships, and to be responsive to concerns and complaints in a fair and timely manner.
Whānau and kaimahi have the right and responsibility to express their concerns about the development and well-being of tamariki, and / or the operations of Te Kōhanga Reo.
Should you wish to make a complaint, please follow the steps below.
Te whakahaere i ngā amuamu
Managing complaints
Kōrero tuatahi
Mēnā kāore i te pai ki a koe tētahi āhuatanga i tō Kōhanga Reo, ko te tūāoma tuatahi ko te kōrero ki tētahi mō ngā mea e āwangawanga nā koe. Ka taea e koe te kōrero mō ō āwangawanga ki te kaiwhakahaere, ki te Kaiako, ki te Kaumātua, ki tētahi atu kaimahi rānei, ki tētahi rānei i te whānau o Te Kōhanga Reo e pai ana ki a koe.
Ka taea e koe te pātai ki Te Kōhanga Reo mō ētahi atu kōrero e pā ana ki ā rātau tukanga me ngā hātepe tuku amuamu.
Tirohia te whārangi Tūwāhi o Ngā Kōhanga Reo mō ngā kōrero whakapā.
Whakaarahia ake, kōrero tōtika rānei ki te Tari ā-Rohe
Mena e whakaaro ana koe kāore anō tō māharahara, tō amuamu rānei kia whakatauhia e Te Kōhanga Reo, nā te āhua rānei o tō amuamu, he pai ake pea kia whakaara i tō amuamu ki waho o Te Kōhanga Reo, tēnā, me whakapā atu ki tō Tari ā-Rohe mō ētahi kōrero āwhina, kōrero tautoko.
Ka whakatewhatewhahia tō whakapae e te Kaitohu ā-Rohe, e tā rātau māngai rānei.
Tirohia te whārangi Whakapā Mai mō ngā kōrero whakapā.
Whakaarahia ake ki te Tari Matua
Mena e whakaaro ana koe kāore anō tō māharahara, tō amuamu rānei kia whakatauhia i roto i tō Kōhanga Reo, i tō Tari-ā-Rohe rānei, ā, e hiahia ana koe ki te tuku amuamu ki te Tumu Whakarae, tēnā, whakamahia tēnei Puka Amuamu.
Ko ngā amuamu katoa ka tae mai mā te Puka Amuamu ka whakaaehia, ka āta tirotirohia e Pūmanawa Tangata, ā, ka whakahaerehia i runga i te ngākau tahi. Tuku ana koe i tō amuamu, ka whakahoki kōrero ki a koe i roto i ngā rā mahi tekau mō ngā tukanga.
Initial kōrero
If you are unhappy with anything at your Kōhanga Reo, a good first step is to have a kōrero with someone about what it is that you are concerned about. You could discuss your concerns with the administrator, a Kaiako, Kaumātua or other kaimahi, or someone in the Kōhanga Reo whānau who you feel comfortable with.
You can ask the Kōhanga Reo for more information regarding their complaints processes and procedures.
See our Tūwāhi o Ngā Kōhanga Reo | Find a Kōhanga Reo page for contact information.
Raise with, or escalate to, Tari ā-Rohe | District Office
If you feel your concern or complaint has not been resolved by the Kōhanga Reo, or due to the nature of the complaint, you feel more comfortable raising this outside of the Kōhanga Reo, please contact your local Tari ā-Rohe for advice and support.
Your complaint will be investigated by the Kaitohu ā-Rohe | District Manager or their representative.
See our Whakapā Mai | Contact Us page for contact information.
Escalation to the Trust’s Tari Matua | Head Office
If you feel your concern or complaint has not been resolved within your Kōhanga Reo or Tari ā-Rohe, and you wish to lodge a complaint with the Tumu Whakarae | Chief Executive, please do so using this Complaints form.
All complaints received via the Complaints form will be acknowledged, investigated by Human Resources, and managed in confidence. Once you submit your form, you will be contacted within 10 working days regarding the process.