Te Kōhanga Reo and the Te Kōhanga Reo National Trust (the Trust) aim to foster good, positive working relationships, and to be responsive to concerns and complaints in a fair and timely manner. 

COMPLAINT ABOUT KŌHANGA REO

Whānau and kaimahi have the right and responsibility to express their concerns about the development and well-being of tamariki, and/or the operations of Te Kōhanga Reo. 

INITIAL KŌRERO

If you are unhappy with anything at your Kōhanga Reo, a good first step is to have a kōrero with someone about what it is that you are concerned about. You could discuss your concerns with the administrator, a Kaiako, Kaumātua or other kaimahi. Or, someone in the Kōhanga Reo whānau who you feel comfortable with. 

You can ask the Kōhanga Reo for more information regarding their complaints processes and procedures or make contact with your local Tari-a-Rohe (District Office) for further advice or support. 

Click here for contact information.

ESCALATION

You can lodge a complaint with the Tumu Whakarae (Chief Executive), of Te Kōhanga Reo National Trust using this Complaints form. 

You may choose to do this when you feel that:

  • your concern or complaint has not been resolved by the Kōhanga Reo, or local Tari-a-Rohe, or
  • due to the nature of the complaint you feel more comfortable raising this outside of the Kōhanga Reo. 

All formal complaints received will be acknowledged, investigated and managed in confidence. Once you submit your form, you will be contacted within 10 working days regarding the process.

COMPLAINT ABOUT THE TRUST, HEAD OFFICE, OR A DISTRICT OFFICE

If you wish to lodge a complaint with the Tumu Whakarae (Chief Executive) about the Trust in general, our Head Office or a particular Tari-a-Rohe (District Office) please use this Complaints form.

All formal complaints received will be acknowledged, investigated and managed in confidence. Once you submit your form, you will be contacted within 10 working days regarding the process.