Kupu whakataki
Introduction
Te Kōhanga Reo and Te Kōhanga Reo National Trust aim to foster good, positive working relationships, and to be responsive to concerns and complaints in a fair and timely manner.
Whānau and kaimahi have the right and responsibility to express their concerns about the development and well-being of tamariki, and / or the operations of Te Kōhanga Reo.
Should you wish to make a complaint, please follow the steps below.
Managing complaints
Initial kōrero
If you are unhappy with anything at your Kōhanga Reo, a good first step is to have a kōrero with someone about what it is that you are concerned about. You could discuss your concerns with the administrator, a Kaiako, Kaumātua or other kaimahi, or someone in the Kōhanga Reo whānau who you feel comfortable with.
You can ask the Kōhanga Reo for more information regarding their complaints processes and procedures.
See our Tūwāhi o Ngā Kōhanga Reo | Find a Kōhanga Reo page for contact information.
Raise with, or escalate to, Tari ā-Rohe | District Office
If you feel your concern or complaint has not been resolved by the Kōhanga Reo, or due to the nature of the complaint, you feel more comfortable raising this outside of the Kōhanga Reo, please contact your local Tari ā-Rohe for advice and support.
Your complaint will be investigated by the Kaitohu ā-Rohe | District Manager or their representative.
See our Whakapā Mai | Contact Us page for contact information.
Escalation to the Trust’s Tari Matua | Head Office
If you feel your concern or complaint has not been resolved within your Kōhanga Reo or Tari ā-Rohe, and you wish to lodge a complaint with the Tumu Whakarae | Chief Executive, please do so using this Complaints form.
All complaints received via the Complaints form will be acknowledged, investigated by Human Resources, and managed in confidence. Once you submit your form, you will be contacted within 10 working days regarding the process.